Green Tea Online Shop

Shop policies and information

Store Policies

Handling Fee

Whether the order is $5 or $25, the costs associated with handling that order are nearly the same. Rather than requiring a minimum order amount, a $2.50 handling fee is added to all orders under $25 to help defray the costs of picking and packing the order. For all purchases $25 and above, there is never a handling fee.

Order Changes and Cancellations

You can always change or cancel an order with a status of "Pending", "Backorder", or "Card Decline".

To view an order's status, click on "Order Review" and enter the Order Number and Order Confirmation Number.

When editing, be sure to proceed through all "5 Easy Steps to Checkout". Any order information can be changed while in Edit Mode. You will receive a new Order Confirmation showing any changes you've entered, or a Cancellation e-mail showing your order has been cancelled.

Payment

We accept Visa, MasterCard and American Express. Your credit card is charged at time of shipment, not before. Sorry, we are currently unable to accept personal checks or C.O.D.'s.

Privacy

We do not disclose, sell or rent any personally identifiable information about you to any third party. If you elect to receive special promotional offers, only pertinent information will be forwarded to the appropriate party for this specific purpose.

Product Satisfaction

Not satisfied with the quality of a product? Please notify us directly using the telephone, email or postal contact details on the web site.

Returns

We accept returns, but only if the product was found to be damaged upon arrival or if the wrong item was shipped. So be sure you’re ordering the right product. If you do have a problem with your shipment, please contact us through the My Store, Customer Service, Contact Us section.

Secure Checkout

To ensure the protection of your personal data, our checkout process is secure, meaning your data is transferred in an encrypted form to secure data servers.

Secure, encrypted website pages can be readily identified via the address shown in the address bar of your browser. Secure pages begin with the designator HTTPS://. The “S” signifying a secure page. Unsecured pages being with HTTP://."

Security

We use Barclays for processing credit cards. All order information is encrypted by their 128bit encryption system. Once we receive your credit card information, it is immediately stored in its encrypted form securely by Barclays. Once encrypted, no one except Barclays can decrypt it. In addition, your personal information is stored in their secure server, and we reveal only the last few digits of your credit card numbers when confirming an order.

Shipping & Backorder

Orders ship from our warehouse via DHL, Royal Mail or Fedex typically within 2 - 5 business days, when all ordered items are in stock.

Partial Shipments

All orders are shipped complete, we do not make partial shipments.

Site Errors We attempt to be as accurate as possible. However, we do not warrant that product descriptions nor other content of this site are error-free. If an error is found, please contact us via the "Contact Us" section of this site and a correction will be made.

BEFORE USING THIS WEB SITE PLEASE READ THE TERMS OF USE SET FORTH BELOW. BY USING THIS WEB SITE YOU AGREE TO BE BOUND BY THESE TERMS OF USE. innteas.com AND THEIR AFFILIATES RESERVE THE RIGHT TO REVISE THE TERMS OF USE AT ANY TIME WITHOUT NOTICE AND, BY USING THIS SITE SUBSEQUENT TO THE REVISION OF THE TERMS OF USE, YOU AGREE TO BE BOUND BY SUCH CHANGES. IF YOU FIND THE TERMS OF USE TO BE UNACCEPTABLE, YOU MUST IMMEDIATELY TERMINATE YOUR USE OF THIS WEB SITE.

1. No Representation or Warranty

1.1 The documents, graphics and images published at this Web Site could include inaccuracies or typographical errors. Additionally, we reserve the right to modify the information contained in this Web Site without notice. We make no commitment, however, to update the information contained in this Web Site. Consequently TO THE EXTENT PERMITTED BY LAW, INFORMATION ON THIS WEB SITE IS PROVIDED "AS IS" WITHOUT WARRANTY OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, THE IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, OR NON-INFRINGEMENT.

1.2 This site may contain links to other Web Sites which are completely independent of this Web Site. We make no representation or warranty as to the accuracy, completeness or authenticity of the information or opinions contained in any such linked Web Site, and any link to another Web Site shall not in any manner be construed as an endorsement by us of that Web Site, or of the products or services described therein.

1.3 Users of this Web Site should not rely upon opinions expressed at this Web Site when making business, financial, personal or other decisions. Additionally, we do not endorse the opinions of third parties expressed on linked Web Sites.

2. Confidentiality

Your confidential use of this site cannot be guaranteed by us. We shall not be responsible for any harm that you or any person may suffer as a result of a breach of confidentiality in respect to your use of this site.

3. Limitation of Damages

3.1 IN NO EVENT WILL WE, OUR OFFICERS, EMPLOYEES, CONTRACTORS, SUBCONTRACTORS, SUPPLIERS, AGENTS, AFFILIATES, SUBSIDIARIES, SUCCESSORS OR ASSIGNS BE LIABLE TO ANY PARTY FOR ANY DIRECT, INDIRECT, OR OTHER CONSEQUENTIAL LOSS FOR ANY USE OF THIS WEB SITE, OR USE OF ANY OTHER LINKED WEBSITE, EVEN IF WE ARE EXPRESSLY ADVISED OF THE POSSIBILITY OF SUCH LOSS. THE TERM "LOSS" INCLUDES, WITHOUT LIMITATION, LEGAL FEES, ANY LOST PROFITS, BUSINESS INTERRUPTION AND LOSS OF PROGRAMMES OR OTHER DATA ON YOUR INFORMATION HANDLING SYSTEM.

4. Ownership

All right, title and interest (including all copyrights, trademarks and other intellectual property rights) in this Web Site belong to us. In addition, the names, images and other indicia identifying our products and services are our proprietary marks. All copyrights, trademarks and other intellectual property rights referred to in this Web Site belong to their respective owners.

5. License

5.1 Except as expressly provided in clause 5.2, nothing contained in this Web Site shall be construed as conferring any licence or right, expressly, by implication, by estoppel or otherwise, under any of our intellectual property rights, or under any third party's intellectual property rights, and no part of this Web Site may be reproduced, republished, copied, transmitted, or distributed in any form or by any means.

5.2 You are hereby granted a nonexclusive, non-transferable, limited licence to view, reproduce, print, and distribute materials retrieved from this Web Site provided (a) such materials are used only for informational, non-commercial purposes, and (b) you do not remove or obscure the copyright notice or other notices.

6. Linking to this Web Site

6.1 You may provide links to this Web Site provided (a) you do not remove or obscure the copyright notice, or other notices on this Web Site, (b) you discontinue providing a link to this Site if instructed to do so by us.

7. Governing Laws in Case of Dispute

7.1 These Terms of Use shall be governed by and construed in accordance with the laws of England and Wales as they apply to agreements made and solely performed therein. All disputes arising from these Terms of Use shall be exclusively subject to the jurisdiction of the Courts of England and Wales.

8. Severability

8.1 These Terms of Use incorporate by reference any notices contained on this Web Site and constitute the entire agreement with respect to your access to and use of this Web Site. Any provision of these Terms of Use which is determined by a court of competent jurisdiction to be unenforceable in any jurisdiction shall be severable from these Terms of Use in that jurisdiction without in any way invalidating the remaining provisions of these Terms of Use. The unenforceability of any provision in a given jurisdiction shall not make that provision unenforceable in any other jurisdiction.

innteas.com UK registered Company. The intent of this privacy policy is to detail the information that may be gathered about individuals who visit the Website and how that information is used. This policy applies only to innteas.com, and not to the Web sites of other companies or organizations to which we provide links.

Information on "site usage" by visitors may be used in the aggregate to help determine general usage patterns and fine-tune layout in order to ensure that the site is as useful and enjoyable as possible. innteas.com does not control all HTML served in conjunction with its site which may include content from other parties who perform user activity tracking other than that described herein. In particular, some may use "cookies" in ways that we do not.

If any individually identifiable information is collected it will not be released to third parties without that individual's prior consent. In some instances, users may be asked for personal interest and demographic information in order to create a more customized user experience. From time to time, innteas.com may wish to contact individual users regarding community news or to make promotional offers but such communications will only be delivered to users who have previously approved them.

Questions regarding privacy should be directed to:
info@innteas.com

Disclosure

innteas.com reserves the right to access and disclose individually identifiable information to comply with applicable laws and lawful government requests, to operate its systems properly or to protect itself or its users. As mentioned above, we reserve the right to share aggregated "site usage" information with third parties.